This draft outlines the proposed cancellation, rescheduling and refund principles. Exact windows, fees and processing timelines remain to be confirmed before payments are enabled.
Cancellation requests
Users should cancel through the approved contact or booking channel and provide the appointment reference. The final policy will specify the minimum notice required for a full, partial or unavailable refund.
Rescheduling
Rescheduling may be offered subject to professional availability and the notice provided. Any limits on repeated rescheduling will be stated before booking.
Refund eligibility
Potential refund situations may include eligible advance cancellation, duplicate payment, a cancelled consultation that cannot be reasonably rescheduled, or a verified technical failure that prevents a paid consultation. Final eligibility rules require operational and legal approval.
Non-refundable situations
The approved policy may limit refunds for missed appointments, late cancellations, completed consultations or inaccurate booking information. These conditions will be clearly displayed before payment.
Processing timeline
The final policy will state the review period and expected time for approved refunds to reach the original payment method. Bank or payment-provider processing may add further time.
Technical failures
If an online consultation cannot proceed because of a verified platform or provider failure, Ayornish may offer rescheduling, service credit or a refund according to the final approved policy.
How to request support
Users should contact Ayornish through the published support channel with their name, appointment reference, payment reference and a short explanation of the request.